Question 1

Do you ship worldwide?

Accepted Answer

Yes. We ship worldwide from our Canadian studio. Tracking is sent once your order leaves the studio.

Question 2

Is pickup available in the GTA?

Accepted Answer

Yes. Pick up in the Greater Toronto Area is available. Mention pickup at checkout or email us to arrange a time.

Question 3

How is my certificate packaged?

Accepted Answer

Each certificate is packed to protect the archival stock and foil. Frames and pens are wrapped separately when included in a bundle.

Question 4

How long does production take?

Accepted Answer

Bespoke certificates typically take 2–4 weeks to produce, depending on foil, personalization, and current studio volume.

Question 5

Can I request a rush order?

Accepted Answer

Email us with your ceremony date. We will confirm whether a rush timeline is possible before you place the order.

Question 6

When will I receive proofs?

Accepted Answer

If your order includes custom text or color notes, we confirm details before printing. Standard name and date orders usually move straight to production.

Question 7

What sizes do you offer?

Accepted Answer

Printed keepsakes are commonly 11×17" and 12×18". Gold foil editions are typically 13×19". Exact sizes appear on each product page.

Question 8

Will my frame fit the certificate?

Accepted Answer

Keepsake frames are listed with the sizes they fit. Bundle sets pair a matching frame with the certificate size you choose.

Question 9

What details can I customize?

Accepted Answer

Names, ceremony date, location, optional verses, and signatory layout. Color and text changes can be requested on the order form.

Question 10

Can I include the mahr?

Accepted Answer

Yes. You can include the mahr and other contract conditions in the personalization notes so they appear on the signed document.

Question 11

Do you provide stamping tools?

Accepted Answer

No. We do not provide stamping tools. Each certificate is printed as a finished keepsake from our studio.

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